1. Who We Are
This Privacy Policy applies to betg, operating the online gaming platform available at betg.ws. betg is the data controller responsible for the personal information you provide when using our platform. When this policy refers to "betg", "we", "us", or "our", it means the betg platform and the team operating it.
This policy applies to all betg services — the website, any mobile-optimised interface, customer support interactions, and promotional communications. It applies to all registered betg players, including those based in Pakistan and any other jurisdiction where betg operates.
If you have questions about how betg handles your personal data at any point, our Data Protection contact is reachable at support@betg.ws. We aim to respond to all privacy-related queries within 5 business days.
2. Data We Collect
betg only collects personal data that is genuinely necessary for operating the platform and fulfilling our legal obligations. Below is a full breakdown of the categories of data betg may hold about you:
| Data Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, username | Account creation, age verification, KYC compliance |
| Contact Data | Mobile number, email address | Account communication, support, security alerts |
| Financial Data | Easypaisa/JazzCash account, bank IBAN, transaction history | Processing PKR deposits and withdrawals, AML compliance |
| KYC Documents | CNIC copy, proof of address, payment method proof | Identity verification, fraud prevention |
| Technical Data | IP address, device ID, browser type, OS, session logs | Security monitoring, fraud detection, platform optimisation |
| Gaming Activity | Bets placed, games accessed, win/loss records, session times | Account management, responsible gaming, regulatory reporting |
| Preference Data | Communication preferences, favourite games, deposit limit settings | Personalising the betg experience, responsible gaming tools |
betg does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. The only exception is where age verification processes require confirmation of your date of birth from your CNIC.
3. How We Collect Your Data
betg collects personal data through several channels, all of which are transparent and within your awareness:
3.1 Directly From You
The majority of data betg holds is information you voluntarily provide — during registration, when completing KYC verification, when contacting our support team, or when updating your account settings. You are always in control of what you share directly.
3.2 Automatically Through Your Use of the Platform
When you use betg, certain technical data is collected automatically. This includes your IP address, the device and browser you're using, pages visited within betg, time spent on each section, and actions taken (such as bets placed or games launched). This data is collected through server logs and, where applicable, cookies.
3.3 From Payment Processors
When you make a deposit or request a withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or a Visa/Mastercard, betg receives confirmation data from those payment processors. This is limited to transaction reference numbers, payment status, and the account identifier — betg does not receive your full bank account credentials from payment processors.
3.4 From Identity Verification Services
For KYC purposes, betg may use third-party identity verification services to confirm the authenticity of documents you submit. These services return a verification result to betg — they do not provide betg with access to their own databases of personal data.
4. How betg Uses Your Data
betg uses personal data strictly for the purposes stated at the time of collection. The primary uses of your data on betg are:
- Account management — creating and maintaining your betg account, processing logins, and managing account settings.
- Payment processing — handling PKR deposits and withdrawals via your chosen payment method, recording transaction history, and reconciling accounts.
- Identity verification — confirming your age (18+) and identity in compliance with our Know Your Customer obligations.
- Fraud and security — detecting and preventing fraudulent activity, unauthorised account access, and money laundering through the betg platform.
- Regulatory compliance — meeting betg's legal obligations, including anti-money laundering reporting and responsible gaming record-keeping.
- Customer support — responding to your queries, resolving disputes, and providing technical assistance.
- Platform improvement — analysing aggregated usage patterns to improve betg's design, performance, and game selection for Pakistani players.
- Responsible gaming — monitoring gaming activity for signs of problem gambling and applying responsible gaming measures you have requested.
- Marketing communications — sending promotional emails and notifications about betg offers, but only where you have not opted out. You can unsubscribe from marketing communications at any time through your betg account settings.
betg will never use your data to: sell it to advertisers, build profiles for third-party marketing companies, discriminate against you based on your personal characteristics, or make fully automated decisions about your account without human oversight where significant consequences apply.
5. Legal Basis for Processing
betg processes personal data on the following legal bases:
- Contractual necessity — processing required to deliver the betg service you have contracted for, including account management, payment processing, and game access.
- Legal obligation — processing required to comply with applicable laws, including anti-money laundering regulations, responsible gaming regulations, and tax reporting requirements.
- Legitimate interests — processing necessary for betg's legitimate interests, including fraud detection, platform security, and improving the gaming experience — where these interests are not overridden by your rights.
- Consent — where betg relies on your consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
8. How Long We Keep Your Data
betg retains personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. The following retention periods apply:
- Account data — retained for the duration of your active betg account, plus 5 years after account closure (for regulatory compliance purposes).
- Financial transaction records — retained for 7 years in accordance with standard financial record-keeping obligations.
- KYC documents — retained for 5 years after your most recent transaction or account closure, whichever is later.
- Customer support records — retained for 3 years after the resolution of the query or dispute.
- Marketing consent records — retained until you withdraw consent, plus 1 year for audit purposes.
- Technical/security logs — retained for 12 months on a rolling basis.
When personal data is no longer required, betg securely deletes or anonymises it. Anonymised data (where it is not possible to identify you) may be retained for longer periods for statistical and analytical purposes.
9. How betg Secures Your Data
betg takes data security seriously and implements multiple layers of protection across its platform:
- SSL/TLS encryption — all data transmitted between your device and betg's servers is encrypted using industry-standard TLS protocols. Look for the padlock icon in your browser when using betg.
- Encryption at rest — personal data stored in betg's databases is encrypted at rest using AES-256 or equivalent encryption standards.
- Access controls — betg staff access to personal data is restricted on a need-to-know basis. All staff with access to personal data undergo data protection training.
- Two-factor authentication — betg offers optional 2FA for player accounts. We strongly recommend enabling this for additional account security.
- Fraud monitoring systems — betg runs continuous automated monitoring for suspicious login attempts, unusual transaction patterns, and other indicators of unauthorised account access.
- Third-party security audits — betg undergoes periodic security assessments by independent third-party specialists.
In the event of a data breach that poses a risk to your rights and freedoms, betg will notify affected players within 72 hours of becoming aware of the breach. Notification will be sent to your registered email address and will include a description of the breach, the data affected, likely consequences, and steps betg is taking to address it.
10. Your Privacy Rights
As a betg player, you have meaningful rights over your personal data. betg will respond to all valid data rights requests within 30 calendar days. If a request is particularly complex, betg may extend this by a further 30 days and will notify you of the extension.
Right of Access
Request a copy of all personal data betg holds about you, along with information about how it is used.
Right to Rectification
Ask betg to correct inaccurate personal data or complete incomplete data held about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary, or where you withdraw consent — subject to betg's legal retention obligations.
Right to Restrict Processing
Ask betg to limit how it uses your data in certain circumstances, for example while a dispute about accuracy is being resolved.
Right to Data Portability
Receive a structured, machine-readable copy of data you have provided to betg, for transfer to another service provider.
Right to Object
Object to betg processing your data for direct marketing purposes. This right is absolute — betg will stop on request, no questions asked.
To exercise any of these rights, contact betg's support team at support@betg.ws with the subject line "Privacy Rights Request". betg will acknowledge receipt within 2 business days and complete the request within 30 days.
11. Minors and Child Protection
betg strictly prohibits the registration or use of the platform by anyone under the age of 18. betg does not knowingly collect personal data from minors. If betg discovers that a minor has registered an account, that account will be closed immediately, all associated data will be deleted, and any funds held will be returned via the original payment method.
If you believe a minor has registered a betg account, please contact support@betg.ws immediately. betg treats child protection matters with the highest priority and will act within 24 hours of any valid report.
12. Changes to This Privacy Policy
betg may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, betg will:
- Update the "Last updated" date at the top of this page.
- Send a notification to your registered betg email address at least 7 days before changes take effect.
- Display a notice on the betg platform highlighting the key changes.
Continued use of betg after the effective date of a privacy policy update constitutes acceptance of the revised terms. If you do not accept the updated Privacy Policy, you should stop using betg and contact support@betg.ws to arrange account closure.
13. Contact and Complaints
For any questions about this Privacy Policy or how betg processes your personal data, please contact us through one of the following channels:
If you are not satisfied with betg's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. betg will cooperate fully with any investigation by a supervisory authority.
Related Policies: This Privacy Policy should be read alongside betg's Terms and Conditions and Responsible Gaming policy, both of which contain additional information about how betg manages your account and data.